I'm very frustrated. I am completing a graduation ceremony video for our high school. Got it done in proshow producer, which I've been using for 5 years now. Published it, sent it out to our admin and now changes need to be made. Once I made the changes, I went to republish it. Now it won't republish without a watermark stating its an evaluation. I purchased this and all the upgrades. When I try my old activation keys its says their not recognized. So like other's I decided to go to Photopia director, since it was recommended. Everything moved over just fine, but I can't publish the d*** thing. I needed this, like, yesterday. I have a group of seniors that really need this to boost their moral. I put in a support request, but am waiting to hear back. I have shut off my virus protection during publishing, turned off background running apps, but it will only give me up to the first 8 minutes (its 28 minutes long).
If you really didn't keep a copy of (or cannot find) your activation key you might consider using a utility such as Belarc Advisor which will show what serial numbers you have associated with the software installed on your computer and it might reveal your Proshow Gold activation key even if the software itself is not properly recognizing it. You could then reactivate it on the now working activation/validation server.
I'm puzzled about this. I just found out that Photodex is closing. I've been a faithful user (and purchaser of many updates and add-on's) over a decade. Now, they say I can continue to use it, can even download the software but what good is it if you can't get the serial numbers in the future? What if our HD's crash? Buy a new PC? This company had the highest ratings possible for many years for customer service and now this? Seems more companies are doing this all the time. How many of us here bought QImage with the promise of 'free updates' for life? Photodex should provide us with serial numbers that will work in the future. I BOUGHT their software and I should be entitled to use it till I'm done with it. This bait and switch they've come up with is pretty sneaky
Well, keeping up with my past experiences with Photodex, they have contacted me back and provided my serial numbers. I'm glad that they left me with such a great opinion of their company. I just hate to see it go though. What a wonderful piece of software it's been. I wished Microsoft would have hired them all 2b1af7f3a8