Downloads of SYSTRAN products are handled by our online retailers, for America region and Nexway for EMEA and the other regions. Download problems are not uncommon due to noise on telephone lines and other technical issues; and Nexway are accustomed to dealing with this kind of thing and they should have no difficulty getting the software to you. They also offer a DVD backup that you can purchase if the download continues to give you problems. You may contact by filling a form on the online store or by calling one of these numbers:
I have an existing installation of SYSTRAN Desktop 7 and bought new languages pairs. I received a new serial number corresponding to my new language pairs and optionally a new product download or DVD. How to install new languages pairs on my computer.